Working in operations means controlling two main aspects of the job, operations manager or a operations worker. Operations managers oversee the productions of certain goods and services, depending on the type of request from a company. Operations workers are in charge of preparing the goods and services to be delivered to the corresponding businesses.
Operations workers need to have at least a high school diploma. Operation managers will need at least a bachelor’s degree and experience in a leadership position. Both positions require skills in time management, scheduling, good written and verbal communication, organization, an ability to follow direct and detailed instructions, understanding of operations safety rules and regulations, and problem solving. When dealing with customers the skills that are required are professional phone etiquette, customer service skills, patience, and an ability to listen and record orders in detail.