The popular arts & crafts store was founded in 1976 and has over 1040 locations in North America. As the owner of other product and store brands, they enjoy a large product base and diverse merchandise. Although they face a number of competitors, they consistently increase their annual sales each year and began holding exclusive brands and products in order to separate themselves from other large craft stores. As a nationwide brand, they have grown through a series of acquisitions and purchases and are expected to stay strong in the upcoming years.
As with any customer service job, courteous demeanor as well as basic skills are evaluated. Many of the interview questions are centered on resolving conflict, either with a customer or with another employee. Additionally, a drug test and a background check may be required for employment.