A host or hostess is responsible for being the first point of contact for customers. They will greet the customers properly before showing them to their table and providing them with a menu. Sometimes they will also provide the drinks as well. Further job duties will include answering phones, taking or declining reservations, and ensuring that customers are receiving top quality service at their tables.
For an entry-level position as a host, a high school diploma is needed for most companies. Higher host positions may require at least a bachelor’s degree. Being a host or hostess requires having an extremely good personality because of the constant customer interaction. More skills that will be needed for this position are good coordination, memory, organization, and self-motivation. Some positions may require taking reservations or phone orders so exceptional phone etiquette is necessary.