FedEx is a shipping company that operates throughout the United States. Originally conceived in the early 80s to take advantage of new computer technologies that could result in lower prices than its main competition, UPS, FedEx quickly grew beyond its initial coverage area of the Mid-Atlantic States. Formerly known as Federal Express, the name FedEx was later adopted as a shortened version. The parent company of FedEx operates a variety of FedEx branded companies, such as FedEx Ground, FedEx Express, FedEx Freight and FedEx Office, formerly Kinko?s copy stores.
The majority of applicants that interview for a position at FedEx report a positive interview experience. Potential employees can expect a fairly straightforward interview process consisting of a face-to-face interview, in which standard interview questions are posed. An example might include a question such as, "How have you overcome challenges in your life?" Potential employees can apply online or in person. Due to the wide variety of positions that are available with FedEx, some applicants might find that they will undergo a panel or group interview, phone interview, and/or a skills test. Applicants who are offered positions may need to complete a drug test and submit to a background check. Drivers will be asked to furnish their driving record.
FedEx Couriers provide courteous and efficient delivery, sorting, and pick-up of packages and ensure shipment of packages by completing all necessary paperwork and checking shipments for conformance to FedEx Express features of service.
Ensuring the proper handling and delivery of packages is demanding but rewarding work. Individuals and businesses rely on FedEx every day for fast and reliable delivery of supplies and inventory from around the world. The role package processors play is invaluable in guaranteeing 100 percent customer satisfaction.
The Sales Manager is responsible for the successful execution of the sales strategy to attain both revenue and profit plan. The Sales Manager’s mission is to deliver for FedEx Office a high return on investment and to firmly entrench FedEx Office as the supplier of choice by leading and developing their sales teams. Following the FedEx Office sales process, you will identify, develop and grow FedEx Office prospective and existing local and national market customer bases.
The Center Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This team member is knowledgeable in all areas of the Center’s business, including print, signs & graphics, and shipping. You will be responsible for taking orders, coordinating activities in the Center, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
The Sales Customer Service Specialist (SCSS) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the district. The SCSS works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.