Dunkin’ Donuts was founded in 1950 and largely stayed regionally in the Eastern United States and is starting to see an expansion across other territories. It’s largest competitors are Starbucks & Krispy Kreme but is steadily keeping on pace. With a worldwide presence and a growing menu, Dunkin’ Donuts is transforming from a small donut & coffee store to a café & coffee retailer.
As with any customer service job, courteous demeanor as well as basic skills are evaluated. Many of the interview questions are centered on resolving conflict, either with a customer or with another employee. Additionally, a drug test and a background check may be required for employment.